Professional Community Association Management Since 1984
customercare@ciaservices.com
Houston 713-981-9000
San Antonio 210-490-0000
Home > About Us > Leadership Team

 

One of the keys to our long-term success is having good employees organized in a way that they can be effective. We are proud of our dedicated staff of more than 100 full and part time employees. We have created an organization that allows us to provide a personal approach while handling hundreds of details in the day-to-day business for our clients.

Our employees approach their careers as if they own the company - and they do. Our senior employees become stockholders in the company and today, we have over 40 stockholders.

From the viewpoint of our communities, the staff directly assigned to each community includes a Community Manager, an Administrative Assistant, a Maintenance Coordinator and a Compliance Inspector. In addition, our offices include a full range of support staff including customer service specialists, accounting staff, publications coordinators, special events coordinators, office clerks and receptionists.

Client View of C.I.A. Services

Click to enlargeServices Chart

Board of Directors
 
Ralph Troiano
Ralph Troiano
President & CEO
Community Manager
Shareholder
Bandera Office
Tina Jameson
Tina Jameson
Executive Vice President, CFO & Branch Manager
Community Manager
Shareholder
Bandera Office
Renea Miksch
Renea Miksch - LSM, PCAM
Executive Vice President & Branch Manager
Community Manager
Shareholder
North Houston Office
Laura Tate
Laura Tate - CMCA, AMS, PCAM
Executive Vice President
General Manager
Shareholder
North Houston Office
Kim Moore
Kim Moore - CMCA, AMS, PCAM
Executive Vice President & Branch Manager
Community Manager
Shareholder
West Houston Office
Deniece Reyes
Deniece Reyes - CMCA, AMS
Vice President & Maintenance Department Manager
General Manager
Shareholder
West Houston Office
Angela Douglas
Angela Douglas - CMCA, AMS
Vice President
Customer Service Manager
Shareholder
North Houston Office
Brandi Brack
Brandi Brack - CMCA
Vice President & Branch Manager
Community Manager
Shareholder
San Antonio Office
Kristen Craig
Kristen Craig - CMCA, AMS, PCAM
Vice President
Senior Manager
Shareholder
North Houston Office
Kim  Cowart
Kim Cowart - CMCA, AMS, PCAM
Vice President
General Manager
Shareholder
North Houston Office
Executive Committees
Marketing
Technology
Human Resources
Employee Benefits
Quality Assurance
Business Operations
Leadership
Team
The members of our Leadership Team are vital to the daily operations of our company and consist of Branch Managers, Office Managers, and Department Managers. Each Branch Manager oversees the operations of one of our four branches and are a resource to the management teams. The Office Managers manage the day-to-day operations at their office. They work closely with the administrative and support staff to ensure our client’s needs are met. Department Managers oversee and support our specialized service teams.
Tina Jameson
Tina Jameson
Executive Vice President, CFO & Branch Manager
Community Manager
Shareholder
Bandera Office
Renea Miksch
Renea Miksch - LSM, PCAM
Executive Vice President & Branch Manager
Community Manager
Shareholder
North Houston Office
Kim Moore
Kim Moore - CMCA, AMS, PCAM
Executive Vice President & Branch Manager
Community Manager
Shareholder
West Houston Office
Deniece Reyes
Deniece Reyes - CMCA, AMS
Vice President & Maintenance Department Manager
General Manager
Shareholder
West Houston Office
Angela Douglas
Angela Douglas - CMCA, AMS
Vice President
Customer Service Manager
Shareholder
North Houston Office
Brandi Brack
Brandi Brack - CMCA
Vice President & Branch Manager
Community Manager
Shareholder
San Antonio Office
Annette McConnell
Annette McConnell
Office Manager
Shareholder
Bandera Office
Valerie Lehr
Valerie Lehr - CMCA, AMS, PCAM
Office Manager
Community Manager
Shareholder
North Houston Office
Brittany  Tate
Brittany Tate
Compliance Manager
Shareholder
North Houston Office
Leticia Burchard
Leticia Burchard
Office Manager
Access Coordinator / Maintenance Coordinator Assistant
Shareholder
San Antonio Office
Jessica Soto
Jessica Soto
Architectural Department Manager
Shareholder
North Houston Office
Community Managers
Our Community Managers are the main interface with the Board of Directors. They are responsible for ensuring the needs of the community are met. Managers generally attend all community meetings and direct the work flow for our clients within our office. They are one of the main sources for guidance and expertise. Our qualified Managers are vital to the successful operation of our clients.
Ralph Troiano
Ralph Troiano
President & CEO
Community Manager
Shareholder
Bandera Office
Brenda Ellington
Brenda Ellington
Community Manager
Shareholder
North Houston Office
Tina Jameson
Tina Jameson
Executive Vice President, CFO & Branch Manager
Community Manager
Shareholder
Bandera Office
Renea Miksch
Renea Miksch - LSM, PCAM
Executive Vice President & Branch Manager
Community Manager
Shareholder
North Houston Office
Laura Tate
Laura Tate - CMCA, AMS, PCAM
Executive Vice President
General Manager
Shareholder
North Houston Office
Kim Moore
Kim Moore - CMCA, AMS, PCAM
Executive Vice President & Branch Manager
Community Manager
Shareholder
West Houston Office
Deniece Reyes
Deniece Reyes - CMCA, AMS
Vice President & Maintenance Department Manager
General Manager
Shareholder
West Houston Office
Brandi Brack
Brandi Brack - CMCA
Vice President & Branch Manager
Community Manager
Shareholder
San Antonio Office
Kristen Craig
Kristen Craig - CMCA, AMS, PCAM
Vice President
Senior Manager
Shareholder
North Houston Office
Valerie Lehr
Valerie Lehr - CMCA, AMS, PCAM
Office Manager
Community Manager
Shareholder
North Houston Office
TraNeshia Williams
TraNeshia Williams
Community Manager
Shareholder
West Houston Office
Tera Rond
Tera Rond
Community Manager
San Antonio Office
Todd Miksch
Todd Miksch - CMCA
Community Manager
North Houston Office
Adam Bruce
Adam Bruce - CMCA
Community Manager
North Houston Office
Candace Look
Candace Look
Commercial Association Manager
North Houston Office
Jennifer Northington
Jennifer Northington - CMCA, AMS, PCAM
Community Manager
Shareholder
North Houston Office
Kim  Cowart
Kim Cowart - CMCA, AMS, PCAM
Vice President
General Manager
Shareholder
North Houston Office
Sabrina Padgett
Sabrina Padgett
Community Manager
North Houston Office
Valerie Flinn
Valerie Flinn
Community Manager
San Antonio Office
Maintenance Coordinators
Our Maintenance Coordinators are here to handle facility issues and ensure they are well maintained. They are the principal contact with service providers and perform routine inspections of the community facilities to ensure contract requirements are being met. Maintenance Coordinators execute the bid process for facility work, both with long-term contracts and one-time work orders.
Dawna  Woods
Dawna Woods
Maintenance Coordinator
Shareholder
North Houston Office
Terry Davis
Terry Davis
Maintenance Coordinator
Shareholder
West Houston Office
Jeff Northington
Jeff Northington
Maintenance Coordinator
North Houston Office
Anderson Campbell
Anderson Campbell
Maintenance Coordinator
Landscape Manager
North Houston Office
Norris Daniels
Norris Daniels
Maintenance Coordinator
Facilities Manager
North Houston Office
Colt Strickland
Colt Strickland
Maintenance Coordinator
San Antonio Office
Neal Lehr
Neal Lehr
Maintenance Coordinator
North Houston Office
Mitchell Rowe
Mitchell Rowe
Maintenance Coordinator
North Houston Office
Johnny Look
Johnny Look
Maintenance Coordinator
North Houston Office
Patrick Sheffield
Patrick Sheffield
Maintenance Coordinator
Shareholder
West Houston Office
Robert Pampell
Robert Pampell
Maintenance Coordinator
Shareholder
West Houston Office
Evan Ducote
Evan Ducote
Maintenance Coordinator
Shareholder
North Houston Office
Charles Driskell
Charles Driskell
Maintenance Coordinator
Shareholder
San Antonio Office
Ed Barnett
Ed Barnett
Maintenance Coordinator
Shareholder
West Houston Office