customercare@ciaservices.com  |  Toll Free 866-219-0563  |  Houston 713-981-9000  |  San Antonio 210-490-0000
C.I.A Services, Inc.
Systems. Structure. Stewards.
Professional Community Association Management Since 1984
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Home > Services > Offices and Hours

HOUSTON

We have two offices in the greater Houston area managing communities in Harris County and all surrounding counties. Our North Office manages communities in the north and east part of the region. Our Southwest office manages communities in the west and south areas.

North Office
Hours: 8 am to 6 pm Monday through Friday. Closed on Holidays (shown at right). Our Customer Care team is available by phone 8am to 8pm.

8811 FM 1960 Bypass Road Suite 200
Humble, Texas 77338
Phone: 713-981-9000
Fax: 281-852-4861

Directions: From I-59 North, drive west on FM 1960 for 2.5 miles. We are located in the 4 story Citizens Bank building on the right at the light at Deerbrook Park Boulevard.
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Southwest Office
Hours: 8 am to 6 pm Monday through Friday. Closed on Holidays (shown at right).

3000 Wilcrest Drive, Suite 200
Houston, Texas 77042-3390
Phone: 713-981-9000
Fax: 713-981-9090

Directions: From the West Sam Houston Parkway (Beltway 8) feeder road, turn west onto Richmond Avenue. Drive 0.8 miles to Wilcrest and turn right. Turn left into the building parking lot at the 2nd or 4th esplanade cut.
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SAN ANTONIO

We have two offices in the greater San Antonio area. Our San Antonio office primarily manages communities in Bexar county. Our Bandera Office primarily manages communities in the Hill Country counties north and west of the city.

Bandera Office
Hours: 8 am to 6 pm Monday through Friday. Closed on Holidays (shown at right.)

Physical Address: 465 Bear Springs Rd, Pipe Creek, Texas 78063-3178
Mailing Address: P.O. Box 63178, Pipe Creek, Texas 78063
Phone: 210-490-0000
Fax: 830-535-4265

Directions: From San Antonio, take Hwy 16 (Bandera Road) northwest to Pipe Creek (approximately 20 miles west of Loop 1604). Pass through the traffic signal at Hwy 46 and travel 2.7 miles to Bear Springs Road. Turn right onto Bear Springs Road and travel 300 yards to the top of the hill. Our office building is on the left.
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San Antonio Office
Hours: Hours: 8 am to 6 pm Monday through Friday. Closed on holidays (shown at right).

4204 Gardendale, Suite 305
San Antonio, Texas 78229
Phone: 210-490-0000
Fax: 830-535-4265

Directions:  

We’ve moved!  This is our new office effective September 28th.

Our office is located just off Wurzbach, 1/2 mile west of I-10.  Take the Wurzbach exit from I-10 and go west towards the Medical Center.  At the traffic light at the bottom of the hill at Gardendale, turn left, go 150 yards and we are in the three story office building on the left.
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Did you know?

Payment plans are available to any owner with a past due balance.  Speak with one of our Community Specialists for more information.

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Holidays
Man Teaching Class
We are closed for ten holidays during the year including New Year’s Day, President’s Day, Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving (2 days) and Christmas (2 days).


Office Hours
Man Teaching Class
Our offices are open Monday through Friday during the hours shown below.

Community Specialist at
713-981-9000

Hours: 8 am to 8 pm.
Monday through Friday

North Office Hours
Hours: 8 am to 6 pm
Monday through Friday

Southwest Office Hours
Hours: 8 am to 6 pm
Monday through Friday

Bandera Office Hours
Hours: 8 am to 6 pm
Monday through Friday

San Antonio Office Hours
Hours: 8 am to 6 pm
Monday through Friday

 

Emergencies

Outside of our normal business hours, we have a manager on call 24 hours a day to handle emergencies. Emergencies involve safety issues and immediate problems at community facilities or on the common areas. To report an emergency, call our office and follow the instructions for emergency response.

For non-emergency communications outside of our normal business hours, voice mail is always available through our normal office phone numbers. Phone messages are handled the next business day. You can also contact us by email through this web site. Go to your community on the Select Community page and use the Contact Us option. Email messages are routed to the appropriate staff member or community volunteer on the next business day.