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C.I.A Services, Inc.
Systems. Structure. Stewards.
Professional Community Association Management Since 1984
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October 2014
eNews Monthly
Exciting Announcements
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Acquisition of Management Professionals of Texas

We are very pleased to announce that C.I.A. Services acquired the assets of Management Professionals of Texas (MPTX) as of September 1st.  MPTX has managed communities in the greater San Antonio area for 27 years.  This acquisition coincides with the retirement of the president of MPTX.

With this acquisition, we have 75 new communities with 16,000 properties.  We are continuing to operate the MPTX office in northwest San Antonio and have retained the experienced staff from MPTX.

Over the last month, we have been very busy getting to know our new clients, meeting community members, renovating the office, upgrading technology and transferring data and operations into our systems. Every C.I.A. Services employee is playing an integral part in the success of this major transition. We’ve brought in additional staff and contractors to ensure that the needs of every client, new and old, are met.  

We are excited about the prospects ahead as we blend the relationships developed by MPTX with the talents and technology of C.I.A. Services. As always, our focus is on delivering excellent service to all of our clients.

What an awesome way to celebrate our 30th anniversary!  

CLICK HERE to see a list of our new San Antonio communities.

Pictured in the photo are some of our San Antonio staff members.  On the back row: Mary Schwope, Lia Arnold, Ana Rodriguez, Sandra Tovar, Kaitlin Morales, Diana McKenzie, and Brandi Brack.  Front: Tina Jameson and Rosie Saenz.

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New Office Hours

We are always looking for opportunities to provide the best value and service to our communities. As part of that goal, we are pleased to announce a new customer service enhancement we are bringing to you.  

Effective Monday, October 6th, we are expanding our customer service hours. All office locations will operate from 8:00 a.m. to 6:00 p.m. Monday through Friday. Additionally, our Customer Service Department will be available by phone and email until 8:00 p.m. You can reach our offices by calling 713-981-9000 (Houston), 210-490-0000 (San Antonio), 1-866-219-0563 (toll free) or by emailing customercare@ciaservices.com.  

As always, we will continue to have staff available after hours to address emergency situations at community facilities. The emergency coverage staff can be reached by dialing any of our numbers and following the prompts to report a facility emergency.  

With these extended hours, you can count on a Community Specialist from our Customer Service Department to be on hand to assist callers and reply to emails 12 hours a day, 5 days per week.  

We are excited to be able to offer these extended hours and are committed to providing the highest level of service.

Promotions
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Our Newest Community Managers

We are very pleased to announce the promotions of Jennifer Northington, Nicole Toland, and Brandi Brack. These ladies were recently named our newest Community Managers.  Jennifer is a member of our North office; Nicole, our Southwest; and Brandi, our San Antonio office.   

Jennifer Northington joined C.I.A. Services as an Administrative Assistant in 2012 and was quickly promoted to the position of Assistant Manager working with several communities.  Jennifer recently earned the CMCA designation (Certified Manager of Community Associations) from the Community Associations Institute and is continuing her education and working toward earning additional designations.   

Nicole Toland joined C.I.A. Services in 2011 as an Administrative Assistant shortly after receiving an Honorable Discharge from the U.S. Army following an accident while serving our country in Iraq.   Nicole was also quickly promoted to Assistant Manager and has been in that role for about two years.  

Brandi Brack joined our company in October of last year as a member of our Accounting Department, working out of our Bandera office.  With the addition of the San Antonio location, Brandi transferred and will be managing several of our new San Antonio communities.

We value all of our employees and are especially pleased to watch them meet the challenges presented and grow into greater responsibilities.  Join us in congratulating Jennifer, Nicole, and Brandi on these exciting advancements as we recognize their growth within the company.  

Volunteer Spotlight
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Cinco Ranch Residential Association II Chester Pleasant
by Candace Look

Chester Pleasant has lived in the Cinco Ranch Residential Association II since 2008. Since he has lived in the community he has volunteered in several capacities.

Currently, he is the Vice President of the Cinco Ranch II Board of Directors, Chester has been a Cinco II board of director since 2010. In addition, he has served as a Cinco II Neighborhood Delegate, Cinco Southwest MUD 2 Board Member, as well as more than 34 years of experience at Shell Oil in organizational, team and personal development.

His experience in working for a large company assists him in making sound decisions on the board. He has also been instrumental in the budgeting process and looking at the future of the association, including the long term financial needs as well as managing cost overall. He has also been a voice for the owners of the community during the development period and is always willing to take the time to listen to their concerns.

Chester lives in the community with his wife Gillian and son Kenneth. He enjoys attending his son’s athletic events and has been an assistant coach on a few sports teams. He has also been the recipient of awards for the many different events he has lead, as well as his assistance in mentoring.

Chester’s passion and devotion to his community makes him a true volunteer. The Cinco Ranch Residential Association II is very fortunate to have such an outstanding volunteer and C.I.A. Services, Inc. is truly delighted to continue working and growing with such an outstanding volunteer.

Thank you Chester for all you do!

Fun Times
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Are You Ready for Some Hockey?

Our 7th Hockey Night with the San Antonio Rampage will be held on Sunday, January 17th when they battle the Rochester Americans.  The Rampage season begins with their home opener on October 10th against the Iowa Wild.  We’re looking forward to a great season!

Click below to see photos of the fun from the last six years.

2014    2013    2012     2011     2010     2009 

Seminar Series

The C.I.A. Services Seminar Series is a great resource for community volunteers, both new and those that have been at it for a while.  We are pleased to present seven seminars throughout the year.  Each seminar is presented at each of our office locations at least once per year.

Click here to read the seminar descriptions and see the schedule.  We have a great lineup:

  • Board Member Orientation
  • Advanced Topics for Board Members
  • Meeting & Records - The Legal Requirements
  • Understanding Collections & Financial Reports
  • The Super Budgeting Process
  • Practical Deed Restriction Management
  • Essentials of Architectural Control

Each two-hour seminar begins at 6:00 pm and we provide a light dinner in case you come straight from work.  You’ll leave with a wealth of practical information and a notebook for future reference.

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The Super-Budgeting Process

"Super-Budgeting" is our term for preparing a comprehensive long term budget and business plan. This isn’t something you do on the back of an envelope an hour before the budget meeting. We’ll break the process down into understandable components and show you how assets and reserves fit into the picture. We’ll start with a simple question that very few people can answer correctly: "How much money should our Association have in the bank?" By the end of the seminar, you’ll know the correct answer for your Association. This is a critical seminar to take before you start looking at budgets.

10/7/14 - Tuesday
6 - 8 pm
San Antonio
*FULL*
10/22/14 - Wednesday
6 - 8 pm
San Antonio
*FULL*
11/6/14 - Thursday
6 - 8 pm
San Antonio
*FULL*
11/17/14 - Monday
6 - 8 pm
San Antonio
Space Available!
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Board Member Orientation

This seminar is a must for all new Board members and a great refresher for seasoned veterans.  It will help you get up to speed quickly by understanding your responsibilities and authorities.  We’ll review the documents and laws that govern the way you do business.  We’ll give you an overview of the governing documents, basis of authority, organizational roles, responsibilities & authorities, conduct of meetings, and we’ll cover insurance and taxes.

10/01/14 - Wednesday
6 - 8 pm
San Antonio
*FULL*
10/15/14 - Wednesday
6 - 8 pm
San Antonio
*FULL*
10/15/14 - Wednesday
6 - 8 pm
Bandera
Space Available!
10/20/14 - Monday
6 - 8 pm
North
 Space Available!
10/21/14 - Tuesday
6 - 8 pm
San Antonio
 Recently Added!
10/23/14 - Thursday
6 - 8 pm
Southwest
Space Available!
10/28/14 - Tuesdsay
6 - 8 pm
San Antonio
*FULL*
11/10/14 - Monday
6 - 8 pm
San Antonio
*FULL* 
11/13/14 - Thursday
6 - 8 pm
San Antonio
 Recently Added!
New Communities
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In addition to our new San Antonio communities, we are also pleased to announce that Park at Main in Houston has joined us!  Park at Main is home to 125 single residences with a walking trail and a public courtyard for owners to enjoy. 

Nicole Toland will be their Community Manager with Alma Reyes as the Administrative Assistant and Ed Barnett as the Maintenance Coordiator.  

We look forward to serving them.

Anniversaries
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Every month we appreciate the communities that are celebrating their anniversaries with us. Here are the clients that started with us in October.

  • Indian Shores Property Owners Association — 27 years
  • Bowling Green Garden Homes Association — 26 years
  • Ashcreek Homeowners Association — 24 years
  • Kirkmont Section 2 Association — 21 years
  • Traces II Community Improvement Association — 18 years
  • Belleau Wood Civic Club — 13 years
  • Summerwood Community Association — 9 years
  • Fairway Pointe Community Association — 8 years
  • Hunters Green Homeowners Association — 7 years
  • Westpark Lakes Homeowners Association — 3 years
  • Diamond Ridge Property Owners Association — 2 years
  • Kingwood Village Estates Condo Council — 2 years

Our goal has always been to create a positive, long term relationship with all of our client communities. We are very proud to be managing all of these communities.

Community of the Month

Fairfax Village Homeowners Association

We are proud of every one of our communities so it is always hard to find just one to highlight. We start by having each of our Community Managers write a nomination for one of their communities. We then read them and take a vote. Here are our most recent selections:

  • October - Fairfax Village Homeowners Association
    North Office - Sandy Castro
  • September - Belleau Wood Civic Club
    North Office - Colline Chavera
  • August - Eastpoint Subdivision Homeowners Association
    North Office - Kim Cowart
  • July - Cinco Ranch Commercial Association II
    Southwest Office - Candace Look
  • June - Atascocita Trails Homeowners Association
    North Office - Linda Morris

To see the full story on these communities and to see the past winners, visit the Community of the Month page on our web site.

Employee Corner
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Employee Anniversaries

Congratulations to Brenda Ellington, Brittany Tate and Melinda Diaz.   Each of them are celebrating their ninth anniversary with C.I.A. Services.  

Brenda is a Community Manager who does a wonderful job attending to the needs of her communities.

Brittany is a multi-talented employee who supports many functions related to resales, communications and our website.

Melinda is a Community Specialist taking calls and answering questions on the front line.

They are all company stockholders based at our North Office.  Congratulations to all three of these wonderful ladies!

 We also offer congratulations to Brandi Brack, Lia Hardy-Shelton, and Kristin Batts on their one year anniversaries.

Brandi is a community manager in our San Antonio office.

Lia is a home improvement coordinator in our Southwest Office.

Kristin is a administrative assistant in our North Office.

Read Past Issues of eNews Monthly

Every month, we issue an electronic newsletter, eNews Monthly, to keep clients informed about Association items, spotlight clients, answer frequently asked questions and let you know what is happening with the company. Old issues of eNews Monthly are available on our Library page.