Leadership Team
One of the keys to our long-term success is having good employees organized in a way that they can be effective. We are proud of our dedicated staff of more than 75 full and part time employees. We have created an organization that allows us to provide a personal approach while handling hundreds of details in the day-to-day business for our clients.
Our employees approach their careers as if they own the company — and they do. Our senior employees become stockholders in the company and today, we have over 20 stockholders.
From the viewpoint of our communities, the staff directly assigned to each community includes a Community Manager, an Administrative Assistant, a Maintenance Coordinator and a Deed Restrictions Inspector. In addition, our offices include a full range of support staff including bookkeepers, publications coordinators, special events coordinators, office clerks and receptionists.
Our Community Managers are the main interface with the Board of Directors, attend all community meetings and direct the work of our clients within our office. Our Administrative Assistants handle the majority of the routine requests from residents. Our Maintenance Coordinators oversee the contracts within each community and coordinate maintenance and projects. Our Deed Restrictions inspectors perform a routine drive through each community to monitor compliance with the deed restrictions and to follow-up on communications received by our offices.
Client View of C.I.A. Services


Ralph Troiano
President
Community Manager
Shareholder
Bandera Office
Email
Tina Jameson
Executive Vice President & Branch Manager
Community Manager
Shareholder
Bandera Office
Email
Renea Miksch
- PCAM
Executive Vice President & Branch Manager
Community Manager
Shareholder
North Office
Email
Laura Tate
- CMCA, AMS, PCAM
Vice President
Community Manager
Shareholder
North Office
Email
Brenda Alvarez
Office Manager
Community Manager
Shareholder
North Office
Email
Roxanne Bailey
- CMCA
Community Manager
North Office
Email
Stephanie Chavira
Community Manager
Southwest Office
Email
Brenda Ellington
Community Manager
Shareholder
North Office
Email
Annette Escarenio
- CMCA, AMS
Community Manager
Shareholder
North Office
Email
Libby Hodges
- CMCA
Community Manager
Shareholder
Southwest Office
Email
Amanda Jensen
- CMCA, AMS
Community Manager
Southwest Office
Email
Candace Look
Community Manager
Southwest Office
Email
Kim Moore
- CMCA, AMS
Branch Manager
Community Manager
Shareholder
Southwest Office
Email
Linda Morris
- CMCA, AMS
Community Manager
North Office
Email
Deniece Reyes
Community Manager
Southwest Office
Email
Gina Victor
- CMCA
Community Manager
Southwest Office
Email
Nancy McGinnis
Customer Service Manager
Shareholder
North Office
Email
Oralia Kalil
Office Manager
Southwest Office
Email
Annette McConnell
Office Manager
Assistant Manager
Bandera Office
Email
Ed Barnett
Maintenance Coordinator
Shareholder
Southwest Office
Email
Mary Casas
Maintenance Coordinator
North Office
Email
Daniel Harris
Maintenance Coordinator
Southwest Office
Email
Paula Lunsford
Maintenance Coordinator
Shareholder
Southwest Office
Email
Harry McDaniel
Maintenance Coordinator
North Office
Email
Dwayne Ring
Maintenance Coordinator
Southwest Office
Email
Patrick Sheffield
Maintenance Coordinator
Southwest Office
Email
Dawna Woods
Maintenance Coordinator
Shareholder
North Office
Email