COMMUNITY MANAGER

JOB DESCRIPTION

The Community Manager must possess the following skills:

• A professional, helpful demeanor
• Excellent customer service and the ability to get along with people
• Analytical and critical thinking skills
• Excellent written and oral communication skills
• Leadership abilities
• Well organized and detail oriented
• Good judgment skills
• Supervisory abilities
• Time management
• Handle multiple tasks efficiently
• Demonstrating ability to react calmly in stressful situations
• Resourceful

The Community Manager shall generally do and perform, or cause to be performed, all acts and things reasonably necessary to assure proper and efficient management and operation of the Association and the maintenance and appearance of the common areas. Manager shall use due diligence in management of the Association and maintenance of the common areas. The following job description outlined is an overview of the position's responsibilities, however in order to maintain a "team concept" everyone may be called upon to assist in other areas in order to provide our clients with the best possible service.

• Primary contact with the Board of Directors and representative of C.I.A. Services for the community.
• Prepare agenda for monthly meetings that includes general topics as well as any special discussions or decisions that must be made by the Board of Directors.
• Prepare meeting board packets that include all required information one week prior to meeting.
• Attend the meetings, with the objective to make sure the community runs smoothly and in compliance with all rules and regulations by governing bodies
• Prepare minutes of each meeting.
• Act in accordance with all decisions made by the Board of Directors.
• Oversee the collections process on all accounts receivable. Apply late fees to delinquent accounts in accordance to approved collection procedure. Approve "Notice of Lien Affidavits" to be filed with County Clerk. Provide Board of Directors with recommendations (such as demand letter) on delinquent accounts. Approve "Notice of Release of Lien Affidavits when accounts paid in full.
• Review requests for payment plans and proceed according to Association policy.
• Review and approve all incoming accounts payable. Code invoices with proper general ledger account number.
• Approve all pending accounts payable prior to disbursement.
• Work with financial manager to ensure that Association financial reports are properly prepared.
• Prepare the yearly budget, cash flow analysis and manage the community funds as approved by the board of directors.
• Communicate with the deed restriction inspector regarding all active, new, or recently closed violations; reviewing each active violation to determine the next step needed. Make recommendations to the board for additional follow-up and/or legal action.
• Review all home improvement requests from members and ensure that all information required is included. Approve form for distribution to Committee.
• Oversee all maintenance aspects required of Association. Work with Maintenance Coordinator and Board of Directors to establish requests for proposals. Approve all work requests before issuance.
• Determine (through inspections, director communication, maintenance staff communication, and member communications) the maintenance needs of the Association and proceed as necessary.
• Proceed with decisions made by Board of Directors on maintenance needs.
• Communicate problems or special issues to Association contractors.
• Ensure that contracts and work orders are in place and proper documentation of all maintenance items occurs.
• Primary contact for the attorney on legal matters. Provide attorney with any required information needed to proceed with legal issues.
• Ensure that any publications or special events are handled in a timely manner.
• Respond to the needs of the Association members. Communicate with members through telephone calls, letters, and/or meetings. Assist members with any issues they may have.
• Communicate with all entities related to the community, including developers, builders, government agencies, contractors, etc. to meet the needs of the community.
• Ensure Association has all required insurance in place and file claims if necessary.

© C.I.A. Services, Inc.

Last Update: 01/25/2007